Topics Attorney General Enforcement and Defense Attorneys' Fees Business-to-Business Enforcement and Defense Chapter 176D Violations as Injury (Section 9) Class Certification (93A) Class Certification (Rule 23) Consumer Enforcement and Defense Consumer Protection Deception (Section 2) Demand Letters and Responses (Section 9) Featured Injury (Section 9) Jury Trial Rights Landlord-Tenant Loss of Money or Property (Section 11) Newsletters Practice Guides Preemption Primarily and Substantial Standard (Section 11) Trade or Commerce Unfairness (Section 2) Willful or Knowing Standard