Litigation and arbitration can be time-consuming, expensive, and emotionally draining for all concerned. Although arbitration was designed to be faster and more cost-effective than court proceedings, both are still “rights-based”
Continue Reading Multi-Tiered Dispute Resolution Systems—Seeking ‘Party-Controlled’ Resolution Opportunities Before Arbitration or Litigation
The Massachusetts Attorney General issued new regulations labeled “Unfair and Deceptive Fees” that take effect on Sept. 2, 2025. We review the regulations, including their scope, what practices are deemed unfair or deceptive, and how the regulations relate to other laws, including similar laws and regulations from the Federal Trade Commission (FTC) and in other states that a business must consider when conducting business outside of Massachusetts.
Continue Reading Massachusetts Tightens Chapter 93A Consumer Protections with ‘Junk Fee’ and Negative Option Regulations
Litigants do not get a second bite at the same apple — or, in the case of Wells Fargo Bank NA v. Coulsey, a third or fourth bite.
That
Continue Reading Wells Fargo Suit Shows Consumer Protection Limits In Mass.
Retailers looking to avoid costly litigation that’s on the rise in recent years should remember two simple maxims: “Rule number one: the customer is always right. Rule number two: If the customer is wrong, please refer to rule number one.”
Continue Reading Are Customers Always Right? Massachusetts’ Chapter 93A Says Yes
In Sowa v. Mercedes-Benz Grp. AG and Mercedes-Benz USA, LLC, purchasers of certain Mercedes Benz vehicles from 17 states brought a putative class action against the automaker alleging that
Continue Reading Chapter 93A Notice Requirements in Multi-State Class Actions
Massachusetts General Laws Chapter 93A—the Massachusetts “Consumer” Protection Act—“is a statute of broad impact” that prohibits “unfair methods of competition” and “unfair or deceptive acts or practices in the conduct
Continue Reading Mastering Massachusetts General Laws Chapter 93A —The Massachusetts “Consumer” Protection Act (Part IV) (PLI Current)
Massachusetts General Laws Chapter 93A—the Massachusetts “Consumer” Protection Act—“is a statute of broad impact” that prohibits “unfair methods of competition” and “unfair or deceptive acts or practices in the conduct
Continue Reading Mastering Massachusetts General Laws Chapter 93A—The Massachusetts ‘Consumer’ Protection Act (Part III) (PLI Current)
Massachusetts General Laws Chapter 93A—the Massachusetts “Consumer” Protection Act—“is a statute of broad impact” that prohibits “unfair methods of competition” and “unfair or deceptive acts or practices in the conduct
Continue Reading Mastering Massachusetts General Laws Chapter 93A—The Massachusetts ‘Consumer’ Protection Act (Part II) (PLI Current)
Massachusetts General Laws Chapter 93A—the Massachusetts “Consumer” Protection Act—“is a statute of broad impact” that prohibits “unfair methods of competition” and “unfair or deceptive acts or practices in the conduct
Continue Reading Mastering Massachusetts General Laws Chapter 93A—The Massachusetts ‘Consumer’ Protection Act (Part I) (PLI Current)